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BUSINESS

"It was the gambling side of business that fascinated him, and to play in his slashing manner required that his money must be ready to hand." Jack London

What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your business?
Thanks to over six years of ongoing research and an investment of $30 million, Arthur Andersen has created its Global Best Practices Database to uncover breakthrough thinking at world-class companies. Now, in Best Practices, Arthur Andersen for the first time shares its understanding of how more than forty best-practices companies focus on their customers, create growth, reduce cost, and increase profits. Managers of any business in any industry can adapt and apply what those companies do best.
Unlike most books based merely on an author's own theories or limited anecdotal experience, Best Practices is backed up by 30,000 pages of active, documented data on hundreds of companies worldwide. This book concentrates primarily on customers and how to involve them in everything from the design of products and services to marketing, selling, and product delivery.
Perhaps the greatest value of the book lies in its linking of best practices to business processes, thereby encouraging managers to expand their thinking and engage in creative problem-solving with the help of insights from companies inside or outside their own industry For example, the manager of a clothing store chain can study how Federal Express adapted the concept of just-in-time manufacturing to its rapid delivery of parts between supplier and customer. The owner of a small coffee shop chain might learn from American Express and Peapod how to target customers by offering particular products and predicting exactly when they will make their next purchases.
These and other examples will help business people diagnose the processes in place at their own companies and determine how best to improve them. Comprehensive and on the cutting edge, Best Practices will serve as an invaluable information resource.
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Best Practices: Building Your Business with Customer-Focused Solutions
$16.95
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"This is a hands-on guide to making your company a compelling marketplace force."--Industry Week

Every great company, no matter how large or small, has as its core a compelling vision. Beyond Entrepreneurship explains step by step how any firm can develop this vision and achieve enduring greatness. It provides a complete blueprint for steering your company to success.

Packed with real-world examples of firms that have grown and attained corporate greatness--including Nike, L.L. Bean, Mrs. Fields' Cookies, Sony, and FedEx--this inspirational yet practical book . . .

- Covers in depth the five key elements common to all great enduring companies
- Shows how to lay a foundation for greatness while a company is still small and adaptable . . . how to set values, purpose, and mission, and instill them into the very roots of your organization
- Demonstrates how to develop the most effective leadership style for your specific situation
- Shows how to translate vision into effective day-to-day business tactics -and how to foster consistent tactical excellence in everything your company does
- Explains how to resolve the critical strategic issues faced by every small and mid-sized firm
- Prevents a set of concepts--and a host of practical techniques--for stimulating creativity and maintaining innovation as the company evolves

"Beyond Entrepreneurship is a blueprint for becoming great." -Entrepreneur Magazine

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Beyond Entrepreneurship: Turning Your Business Into an Enduring Great Company
$16.00
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At last, a complete business plan guide just for independent consultants . . . And who better to write it than North America's #1 bestselling author on consulting?
Unlike most general business plan books that focus on raising capital and applying for loans, this unique do-it-yourself guide concentrates on defining services and products. Written by Herman Holtz, the nation's leading expert on making it as an independent consultant, it tells you everything you need to know to develop a realistic, workable business plan that prepares you for any contingency and helps guide your day-to-day decision making as your business flourishes and grows. Numerous illustrations and worksheets guide your every step and save you the drudgery of starting from scratch. This book covers all business planning topics of crucial concern to consultants, including:
* Defining your products or services
* Market research and sales strategies
* Rate structures and income projections
* Worksheets to help you create objectives and set goals
* Sample business plan

Includes the Author's Disk to help you prepare your business plan, from defining your services and target market to estimating start-up costs, setting rates and consulting fees, and projecting income. Boilerplate contracts and letters of agreement are also provided.

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The Business Plan Guide for Independent Consultants
$45.00
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This comprehensive instruction book relates specifically to businesses falling under the arts and crafts umbrella--from decorative art to needlecrafts to production and marketing of sideline products. Includes a collection of human interest stories about problem-solving and anecdotes about running a business. Illustrations.
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The Crafts Business Answer Book & Resource Guide: Answers to Hundreds of Troublesome Questions about Starting, Marketing, and Managing a Homebased Bus
$15.95
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With a new introduction by the authors, this is the classic account of the American statesmen who rebuilt the world after the catastrophe of World War II.

A captivating blend of personal biography and public drama, The Wise Men introduces six close friends who shaped the role their country would play in the dangerous years following World War II. They were the original best and brightest, whose towering intellects, outsize personalities, and dramatic actions would bring order to the postwar chaos and leave a legacy that dominates American policy to this day: Averell Harriman, the freewheeling diplomat and Roosevelt's special envoy to Churchill and Stalin; Dean Acheson, the secretary of state who was more responsible for the Truman Doctrine than Truman and for the Marshall Plan than General Marshall; George Kennan, self-cast outsider and intellectual darling of the Washington elite; Robert Lovett, assistant secretary of war, undersecretary of state, and secretary of defense throughout the formative years of the Cold War; John McCloy, one of the nation's most influential private citizens; and Charles Bohlen, adroit diplomat and ambassador to the Soviet Union.

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The Wise Men: Six Friends and the World They Made
$20.00
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If you've never read The 21 Irrefutable Laws of Leadership, you've been missing out on one of the best-selling leadership books of all time. If you have read the original version, then you'll love this new expanded and updated one.

Internationally recognized leadership expert, speaker, and author John C. Maxwell has taken this million-seller and made it even better:

  • Every Law of Leadership has been sharpened and updated
  • Seventeen new leadership stories are included
  • Two new Laws of Leadership are introduced
  • New evaluation tool will reveal your leadership strengths--and weaknesses
  • New application exercises in every chapter will help you grow

Why would Dr. Maxwell make changes to his best-selling book?

"A book is a conversation between the author and reader," says Maxwell. "It's been ten years since I wrote The 21 Laws of Leadership. I've grown a lot since then. I've taught these laws in dozens of countries around the world. This new edition gives me the opportunity to share what I've learned."

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The 21 Irrefutable Laws of Leadership: Follow Them and People Will Follow You
$25.99
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The author offers thoughts on proven leadership qualities and crucial issues that affect leadership succes. These basic principles of success can be applied to business and private life to help people reach their true potential. There are 21 statements to help leaders maximize their assets and overcome their weaknesses, encouraging them to lead with their heart as well as their minds.
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The 21 Most Powerful Minutes in a Leader's Day: Revitalize Your Spirit and Empower Your Leadership
$12.99
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Who filled the trough? Who set the table at the banquet of greed? How has it been possible for corporate pigs to gorge themselves on grossly inflated pay packages and heaping helpings of stock options while the average American struggles to make do with their leftovers?
Provocative political commentator Arianna Huffington yanks back the curtain on the unholy alliance of CEOs, politicians, lobbyists, and Wall Street bankers who have shown a brutal disregard for those in the office cubicles and on the factory floors. As she puts it:
"The economic game is not supposed to be rigged like some shady ring toss on a carnival midway." Yet it has been, allowing corporate crooks to bilk the public out of trillions of dollars, magically making our pensions and 401(k)s disappear and walking away with astronomical payouts and absurdly lavish perks-for-life.
The media have put their fingers on pieces of the sordid puzzle, but Pigs at the Trough presents the whole ugly picture of what's really going on for the first time--a blistering, wickedly witty portrait of exactly how and why the worst and the greediest are running American business and government into the ground.
Tyco's Dennis Kozlowski, Adelphia's John Rigas, and the Three Horsemen of the Enron Apocalypse--Ken Lay, Jeff Skilling, and Andrew Fastow--are not just a few bad apples. They are manifestations of a megatrend in corporate leadership--the rise of a callous and avaricious mind-set that is wildly out of whack with the core values of the average American. WorldCom, Enron, Adelphia, Tyco, AOL, Xerox, Merrill Lynch, and the other scandals are only the tip of the tip of the corruption iceberg.
Making the case that our public watchdogs have become little more than obedient lapdogs, unwilling to bite the corporate hand that feeds them, Arianna Huffington turns the spotlight on the tough reforms we must demand from Washington. We need, she argues, to go way beyond the lame Corporate Responsibility Act if we are to stop the voracious corporate predators from eating away at the very foundations of our democracy.
Devastatingly funny and powerfully indicting, Pigs at the Trough is a rousing call to arms and a must-read for all those who are outraged by the scandalous state of corporate America.

"From the Hardcover edition."

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Pigs at the Trough: How Corporate Greed and Political Corruption Are Undermining America
$15.00
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Author, syndicated columnist, occasional actress, and businesswoman Ariana Huffington examines the ways in which fear affects the lives of women, and the steps anyone can take to conquer fear.

Observing that her own teenage daughters were beginning to experience some of the same fears that had once burdened her -- How attractive am I? Do people like me? Do I dare speak up? -- Arianna Huffington was compelled to look at the subject and impact of fear. In stories drawn from her own experiences and with contributions from Nora Ephron, Diane Keaton and many others, she points toward the moments of extraordinary strength, courage, and resilience that result from confronting and overcoming fear.

Her book shows us how to become bold from the inside out: from feeling comfortable in our own skin, to getting what we want in love and at work, to changing the world.

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On Becoming Fearless: In Love, Work, and Life
$16.00
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Outsourcing is the most popular movement of the new global business economy. In fact, the typical executive will soon spend one-third of their budget on outsourcing Smartsourcing is the next evolution in outsourcing. Traditional outsourcing reduces costs by moving the work to where the least expensive workers are. While that may cut costs, it simply replicates the status quo. Smartsourcing goes a step further by showing companies how to partner with service providers to not only cut costs, but also increase innovation across the full spectrum of their business. Smartsourcing is the first book on the market to be ahead of the curve on one of the most important shifts in business today.
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Smartsourcing: Driving Innovation and Growth Through Outsourcing
$24.95
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What made FDR a more successful leader during the Depression crisis than Hoover? Why was Eisenhower more effective as supreme commander at war than he was as president? Who was Pauli Murray and why was she a pivotal figure in the civil rights movement? Find the answers to these questions and more in essays by great historians including Sean Wilentz, Alan Brinkley, Annette Gordon-Reed, Jean Strouse, Frances FitzGerald, and others. Entertaining and insightful individually, taken together the essays address the enduring ingredients of leadership, the focus of an introduction by Walter Isaacson.
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Profiles in Leadership: Historians on the Elusive Quality of Greatness
$17.95
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Written with full cooperation from top management, including cofounders Sergey Brin and Larry Page, this is the inside story behind Google, the most successful and most admired technology company of our time, told by one of our best technology writers.

Few companies in history have ever been as successful and as admired as Google, the company that has transformed the Internet and become an indispensable part of our lives. How has Google done it? Veteran technology reporter Steven Levy was granted unprecedented access to the company, and in this revelatory book he takes readers inside Google headquarters--the Googleplex--to show how Google works.

While they were still students at Stanford, Google cofounders Larry Page and Sergey Brin revolutionized Internet search. They followed this brilliant innovation with another, as two of Google's earliest employees found a way to do what no one else had: make billions of dollars from Internet advertising. With this cash cow, Google was able to expand dramatically and take on other transformative projects: more efficient data centers, open-source cell phones, free Internet video (YouTube), cloud computing, digitizing books, and much more.

The key to Google's success in all these businesses, Levy reveals, is its engineering mind-set and adoption of such Internet values as speed, openness, experimentation, and risk taking. After its unapologetically elitist approach to hiring, Google pampers its engineers--free food and dry cleaning, on-site doctors and masseuses--and gives them all the resources they need to succeed. Even today, with a workforce of more than 23,000, Larry Page signs off on every hire.

But has Google lost its innovative edge? With its newest initiative, social networking, Google is chasing a successful competitor for the first time. Some employees are leaving the company for smaller, nimbler start-ups. Can the company that famously decided not to be evil still compete?

No other book has ever turned Google inside out as Levy does with In the Plex.

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In the Plex: How Google Thinks, Works, and Shapes Our Lives
$29.95
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Enchantment, as defined by bestselling business guru Guy Kawasaki, is not about manipulating people. It transforms situations and relationships. It con-verts hostility into civility and civility into affinity. It changes skeptics and cynics into believers and the undecided into the loyal.

Enchantment can happen during a retail transaction, a high-level corporate negotiation, or a Facebook update. And when done right, it's more powerful than traditional persuasion, influence, or marketing techniques.

Kawasaki argues that in business and personal interactions, your goal is not merely to get what you want but to bring about a voluntary, enduring, and delightful change in other people. By enlisting their own goals and desires, by being likable and trustworthy, and by framing a cause that others can embrace, you can change hearts, minds, and actions.

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Enchantment: The Art of Changing Hearts, Minds, and Actions
$16.00
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It's business school, the Branson way.

Whether you're interested in starting your own business, improving your leadership skills, or simply looking for inspiration from one of the greatest entrepreneurs of our time, Richard Branson has the answers.

Like a Virgin brings together some of his best advice, distilling the experiences and insights that have made him one of the world's most recognized and respected business leaders.

In his trademark thoughtful and encouraging voice, Branson shares his knowledge like a close friend. He'll teach you how to be more innovative, how to lead by listening, how to enjoy your work, and much more.

In hindsight, Branson is thankful he never went to business school. Had he conformed to the conventional dos and don'ts of starting a business, would there have been a Virgin Records? A Virgin Atlantic? So many of Branson's achievements are due to his unyielding deter-mination to break the rules and rewrite them himself. Here's how he does it.

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Like a Virgin: Secrets They Won't Teach You at Business School
$16.00
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The riveting story of how a young man turned $25 into more than 200 schools around the world and the guiding steps anyone can take to lead a successful and significant life.

Adam Braun began working summers at hedge funds when he was just sixteen years old, sprinting down the path to a successful Wall Street career. But while traveling he met a young boy begging on the streets of India, who after being asked what he wanted most in the world, simply answered, "A pencil." This small request led to a staggering series of events that took Braun backpacking through dozens of countries before eventually leaving one of the world's most prestigious jobs to found Pencils of Promise, the organization he started with just $25 that has since built more than 200 schools around the world.

The Promise of a Pencil chronicles Braun's journey to find his calling, as each chapter explains one clear step that every person can take to turn your biggest ambitions into reality, even if you start with as little as $25. His story takes readers behind the scenes with business moguls and village chiefs, world-famous celebrities and hometown heroes. Driven by compelling stories and shareable insights, this is a vivid and inspiring book that will give you the tools to make your own life a story worth telling.

*All proceeds from this book will support Pencils of Promise.

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The Promise of a Pencil: How an Ordinary Person Can Create Extraordinary Change
$16.00
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You can make a difference

Believe it or not, the most effective way to make an impact on the world is to make an impact on individual people. How do you do that? Through influence.

In How to Influence People, leadership guru John C. Maxwell and his friend Jim Dornan tell you how to make a positive impact on every person in your life, from your children and coworkers to your customers and the barista at the coffee shop.

How to Influence People will empower you to become a potent and positive influence in the lives of those around you without using a position or title. By "pouring your life into other people" (Dr. Maxwell's definition of mentoring), "you can truly make a difference in their lives." And when you make a difference in the lives of others, it makes a difference in your life too.

Learn to perceive the stages of influence in your relationships and skillfully navigate your progress from perfect stranger to helpful confidant, to inspiring mentor and multiplier of influencers.

Let this book impact your relationships, great and small, and make you a positive influencer and better leader in the lives of those around you.

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How to Influence People: Make a Difference in Your World
$9.99
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Create a personal "power grid" of influence to spark professional and personal success

"Other people have the answers, deals, money, access, power, and influence you need to get what you want in this world. To achieve any goal, you need other people to help you do it." -- JUDY ROBINETT

As anyone in business knows, strategic planning is critical to achieving long-term success. In How to Be a Power Connector, super-networker Judy Robinett argues that strategic relationship planning should be your top priority.

When you combine your specific skills and talents with a clear, workable path for creating and managing your relationships, nothing will stop you from meeting your goals. With high-value connections, you'll tap into a dynamic "power grid" of influence guaranteed to accelerate your personal and professional success.

Robinett uses her decades of experience connecting the world's highest achievers with one another to help you build high-value relationships. She reveals all the secrets of her trade, including proven ways to:

  • Find and enter the best network "ecosystem" to meet your goals
  • Reach even the most unreachable people quickly and effectively
  • Get anyone's contact information within 30 seconds
  • Create a "3-D connection" that adds value to multiple people at the same time
  • Access key infl uencers through industry and community events
  • Subtly seed conversation with information about interests and needs
  • Use social media to your best advantage

Robinett has based her methods on solid research proving that social groups begin to break up when they become larger than 150 people, and that 50 members is the optimal size for group communication. As such, she has developed what she calls the "5+50+100" method: contact your top 5 connections daily, your Key 50 weekly, and your Vital 100 monthly. this is your power grid, and it will work wonders for your career.

Nothing will stop you when you learn How to Be a Power Connector.

PRAISE FOR HOW TO BE A POWER CONNECTOR

"Unlike many books in this genre, this one is written by a woman who has lived it.. . . Judy Robinett offers guidance on how to form authentic relationships that bring mutual benefits." -- ADAM GRANT, Wharton professor and New York Times bestselling author of Give and Take

"How to Be a Power Connector is like an MBA in networking: an advanced course in finding and developing quality relationships with the people who can make the biggest difference in your professional success." -- IVAN MISNER, founder and chairman of BNI

"Talk about power Follow Judy Robinett's logical, straightforward, and helpfully detailed advice, and you can be a 'Power Connector' yourself Great ideas, well presented, with no 'wasted space' in her argument " -- DON PEPPERS, coauthor of Extreme Trust: Honesty as a Competitive Advantage

"Absolutely brilliant. A step-by-step guide to building a network that will be both invaluable to you and just as valuable to those whose lives you will now have the opportunity to touch. I can't imagine a more powerful book for one who truly desires to be a Power Connector." -- BOB BURG, coauthor of The Go-Giver and author of Adversaries into Allies

"In the C-Suite or in your personal life everything comes down to the quality of your relationships. Judy's book helps you attract and maintain the relationships that will get you what you want most. Be a super connector now " -- JEFFREY HAYZLETT, TV host and bestselling author of Running the Gauntlet

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How to Be a Power Connector: The 5+50+100 Rule for Turning Your Business Network Into Profits
$25.00
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Serial entrepreneur and journalist Shane Snow delves into the reasons why some people and some organizations are able to achieve incredible things in implausibly short time frames, showing how each of us can use these "smartcuts" to rethink convention and accelerate success.

Why do some companies attract millions of customers in mere months while others flop? How did Alexander the Great, YouTube phenom Michelle Phan, and Tonight Show host Jimmy Fallon dash to the top in less time than it takes most of us to get a midlevel promotion? How do high-growth businesses, world-class heart surgeons, and underdog marketers beat the norm?

Like computer hackers, a handful of innovators in every era use lateral thinking to find better routes to stunning accomplishments. Throughout history, the world's biggest successes have been achieved by those who refuse to follow the expected course and buck the norm.

Smartcuts is about bucking the norm.

In it, Snow shatters common wisdom about success, revealing how conventions like "paying dues" prevent progress, why kids shouldn't learn multiplication tables, and how, paradoxically, it's easier to build a huge business than a small one.

Smartcuts tells the stories of innovators who dared to work differently and lays out practical takeaways for the rest of us. It's about applying entrepreneurial and technological concepts to success, and how, by emulation, we too can leapfrog competitors, grow businesses, and fix society's problems faster than we think.

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Smartcuts: How Hackers, Innovators, and Icons Accelerate Success
$26.99
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RICHARD BRANSON, one of the world's most famous and admired business leaders, argues that it's time to turn capitalism upside down-to shift our values from an exclusive focus on profit to also caring for people, communities and the planet.

As he writes:
"It's a vibrant and definite sea change from the way business was always done, when financial profit was a driving force. Today, people aren't afraid to say, Screw business as usual -and show they mean it.

"It's amazing how I keep coming across the same message, from bustling global cities to the townships of South Africa to small villages in India to G8 climate conferences.

"It's no coincidence that so many people are talking about the same thing. There's a real buzz in the air. Change is happening.

"People often associate me with challenges, with trying to break records while sailing the Atlantic or flying in a jet stream in a balloon or going into space with Virgin Galactic. But this book isn't just about fun and adventure and exceeding one's wildest dreams. It's a different kind of business book. It's about revolution. My message is a simple one: business as usual isn't working. In fact, business as usual is wrecking this planet. Resources are being used up; the air, the sea, the land are all heavily polluted. The poor are getting poorer. Many are dying of starvation or because they can't afford a dollar a day for lifesaving medicine.

"But my message is not all doom and gloom. I will describe how I think business can help fix things and create a more prosperous world for everyone. I happen to believe in business because I believe that business is a force for good. By that I mean that doing good is good for business.

"Doing the right thing can be profitable. I will show how this works step by step in the following pages. It's the core message of this book. I often say, 'Have fun and the money will come.' I still believe that, but now I am saying, 'Do good, have fun and the money will come.'"

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Screw Business as Usual
$26.95
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What Does it Take to Get Ahead Now--And Stay There?

High performance has always required shrewd strategy and superb execution. These factors remain critical, especially given today's unprecedented business climate. But Rich Karlgaard--Forbes publisher, entrepreneur, investor, and board director--takes a surprising turn and argues that there is now a third element that's required for competitive advantage. It fosters innovation, it accelerates strategy and execution, and it cannot be copied or bought. It is found in a perhaps surprising place--your company's values.

Karlgaard examined a variety of enduring companies and found that they have one thing in common; all have leveraged their deepest values alongside strategy and execution, allowing them to fuel growth as well as weather hard times. Karlgaard shares these stories and identifies the five key variables that make up every organization's "soft edge"

  • Trust: Northwestern Mutual has built a $25 million dollar revenue juggernaut on trust, the foundation of lasting success. Learn how to create an environment that engenders trust and propels high performance.
  • Smarts: In most technical fields your formal education quickly becomes out of date. How do you keep up? Learn how the Mayo Clinic, Stanford University women's basketball team, and others stay on top by relentlessly pursuing an advantage through smarts.
  • Teamwork: Since collaboration and innovation are a must in the global economy, effective teamwork is vital. Learn how global giant FedEx stays focused and how nimble Nest Labs relies on lean teams with cognitive diversity.
  • Taste: Clever product design and integration are proxies for intelligence because they make customers feel smart. But taste goes further into deep emotional engagement. Specialized Bicycles calls it "the elusive spot between data truth and human truth." How can you consistently make products or services that trigger these emotional touch points?
  • Story: Companies that achieve lasting success have an enduring and emotionally appealing story. What's your company's story? How do you tell it your way? Gain the ability to create a powerful narrative in a world where outsiders often exercise the louder voice.
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The Soft Edge: Where Great Companies Find Lasting Success
$28.00
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