urning Around explains behavior psychology and how to apply the techniques to daily supervision situations. It is a valuable reference to return to when faced with difficult management questions

Turning Around shows step-by-step how to assure top performance from yourself and all those on your team. It explains the most complex techniques in down-to-earth terms.

Turning Around tells how to: 

Use behavior modification 
Conduct interviews 
Lead meetings 
Mediate conflicts 
Manage authority 
Manage yourself


Turning Around focuses strictly on objectives and how to achieve them day-in and day-out. It makes your job easier and your career progress more satisfying.

Many traditional management theories have failed to produce the desired results because they have tended to view employee behaviors as isolated events, and have thus overlooked their relationship to the environmental setting. These theories often point to internal needs, motives, and conflicts as the sole determinants of a person's actions. On the other hand, when you expand your vision to look at those behaviors in their environmental context, you may conclude that within that environment, it may be that your actions or nonactions are the very events that evoke or maintain the behaviors you would like to eliminate. In other words, one way of changing the behavior of those around you is to change your own behavior.