For iOS devices, tap the then Save to Home Screen.For Android, simply bookmark this page.
You must have purchased this book and be signed in to see this page.Preview
You may opt out of our sharing of your Personally Identifiable Information with third parties for marketing purposes, by following the directions in the Sharing Personally Identifiable Information.
AMA does not collect any Personally Identifiable Information from you except when you expressly volunteer the information. This includes when you:
�Personally Identifiable Information� includes, for example, your name; home or business address; e-mail address; telephone, wireless and/or fax number; short message service or text message address or other wireless device address; instant messaging address; credit card and other payment information; employment information and work experience; demographic information and/or other information that may identify you as an individual or allow online or offline contact with you as an individual.
Among other things, we may use your Personally Identifiable Information to respond to your requests and inquiries and to provide you with the services and features offered on or through the Website. We may also use your Personally Identifiable Information to communicate timely information and special offers (for example, in the form of e-mails, mailings, and the like) about products, services, companies and events, sponsored by us and others, that we think might interest you.� You may choose not to receive such information by e-mailing firstname.lastname@example.org or by calling AMA Customer Service at 1-877-566-9441.� Please understand that if you choose not to receive promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions and communications with us.
If you register for a seminar or pay for products and services using a credit card, Personally Identifiable Information (such as your name and shipping address) and financial information (such as your credit card number and expiration date) may be required. This information may be used for billing purposes and to fill orders. If we have trouble processing an order, this contact information may be used to get in touch with you. Personally Identifiable Information also may be collected when you apply for a position with AMA or a program sponsored by AMA. In these cases, Personally Identifiable Information is used only for the purpose of processing and evaluating the application.
The Personally Identifiable Information you give us via the Website and information about your order may be combined with other Personally Identifiable Information (such as demographic information and past purchase history) available from our records and other sources (including, without limitation, our worldwide databases). This information may be used to make our future marketing efforts more efficient and will help us to improve the operations and maintenance of our Website and business.
AMA respects the privacy of your friends and coworkers. AMA will not keep or maintain names or e-mail addresses when you use our refer-a-friend function. The refer-a-friend function is solely to provide your friends and coworkers with the information you have requested we pass along to them.
AMA may share Personally Identifiable Information collected electronically through its Website in the following ways:
AMA may transfer Personally Identifiable Information to a third party in the event of a sale of stock, merger or consolidation, or other transfer of all or a portion of the assets of AMA, whether voluntarily or by operation of law.� In addition, such a transfer may mean that your Personally Identifiable Information is transferred to countries outside the European Economic Area (�EEA�).� In using the Website and the various features and services made available thereon, you consent to such transfer of your Personally Identifiable Information.�
A cookie is a piece of data that is stored on a visitor�s hard drive. These cookies do not identify, monitor or track any Personally Identifiable Information. AMA uses this information to analyze trends, track visitors' movements and gather broad demographic information for aggregate use. If a visitor rejects the cookie, the visitor may be limited in some areas of the Website.� Most Web browsers can be set to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie.� You should consult your Web browser to choose the appropriate setting to accept or reject cookies.
We may use �clear GIFs� (aka �Web beacons� or �pixel tags�) or similar technologies in the Website and/or in our communications with you.� A clear GIF is typically a one-pixel, transparent image (although it can be a visible image as well), located on a Web page or in an e-mail or other type of message, which is retrieved from a remote site on the Internet enabling the verification of an individual�s viewing or receipt of a Web page or message.�
Additionally, when you visit the Website, our server automatically collects data about your server�s IP Address, which is a number that�s automatically assigned to your computer by your Internet service provider whenever you�re on the Internet.� When you request pages from our Website, our servers may log your IP Address and sometimes your domain name.� Our server may also record the referring page that linked you to us (e.g., another Website or a search engine); the pages you visit on this Website; the Website you visit after this Website; the ads you see and/or click on; other information about the type of Web browser, computer, platform, related software and settings you are using; any search terms you have entered on this Website or a referral site; and other Web usage activity and data logged by our Web servers.� We use this information for internal system administration, to help diagnose problems with our server, and to administer our Website.� Such information may also be used to gather broad demographic information, such as country of origin and Internet service provider.�
Any or all of the above-described activities with regard to Website Usage Information may be performed on our behalf by our services providers.
AMA�s Website contains links to other sites. Some links are to sites of AMA�s partners that offer AMA customers and Members a variety of special products and services. Please be aware that AMA is not responsible for the content, security or privacy practices on or of such other sites. We trust that you are aware when you leave the AMA Website, and we encourage you to read the privacy statements of each site to which ours is linked.
This Website takes reasonable precautions to protect Personally Identifiable Information submitted to AMA via its Website. However, because the Internet is an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our system or otherwise in our care, will be safe from intrusion by others, such as hackers.� When possible, certain sensitive Personally Identifiable Information is encrypted and protected using SSL software. To learn more about SSL, follow this link.
You may be able to create an account on our Website with a username and password.� If so, you are responsible for maintaining the strict confidentiality and security of your account password, and you are responsible for any access to or use of the Website through your password or account, whether or not such access or use has been authorized by or on behalf of you, and whether or not such person or entity is your employee or agent.� You agree to (a) immediately notify AMA of any unauthorized use of your password or account or any other breach of security and (b) ensure that you exit from your account at the end of each session.� When you desire to cancel your account on this Website, it is your responsibility notify AMA.� We will not be responsible or liable for any loss or damage arising from your failure to comply with this provision.
In the unlikely event that we believe that the security of your Personally Identifiable Information in our possession or control may have been compromised, we may seek to notify you of that development.� If a notification is appropriate, we would try to do so as promptly as possible under the circumstances, and, if we have your e-mail address, we may notify you by e-mail.� You consent to our use of e-mail as a means of such notification.� If you prefer for us to use another method to notify you in this situation, please e-mail us at email@example.com with the alternative contact information you would like us to use.
If you have any questions about privacy at the AMA Website, please send an e-mail to firstname.lastname@example.org.
If your Personally Identifiable Information changes (such as a zip code), or if you no longer desire to use or access our Website or services, we will provide a way to correct, update or remove your Personally Identifiable Information. This can be done through the Website at www.amanet.org/service or by calling AMA Customer Service at 1-877-566-9441.� AMA Members can also access and update Personally Identifiable Information from the �Your Member Account� page.
If you wish to review the data we have on file about you, please send a written request with a check payable to American Management Association for $10 (handling fee) to Database Services Center, P.O. Box 319, Saranac Lake, NY 12983.
Last updated 03-05-09
Save as default shipping address
You'll get full access in your browser, plus ebook files you can download to your phone, tablet, or computer.
Already bought? Sign in to access.
By continuing you acknowledge acceptance of our Terms of Service.
An error occured.
Let’s face it, we all know people who are irrational. No matter how hard you try to reason with them, it never works. So what’s the solution? How do you talk to someone who’s out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears?
In his book, Just Listen, Mark Goulston shared his bestselling formula for getting through to the resistant people in your life. Now, in his breakthrough new book Talking to Crazy, he brings his communication magic to the most difficult group of all—the downright irrational.
As a psychiatrist, Goulston has seen his share of crazy and he knows from experience that you can’t simply argue it away. The key to handling irrational people is to learn to lean into the crazy—to empathize with it. That radically changes the dynamic and transforms you from a threat into an ally. Talking to Crazy explains this counterintuitive Sanity Cycle and reveals:
You can’t reason with unreasonable people—but you can reach them. This powerful and practical book shows you how.
By continuing you acknowledge acceptance of our Terms of Service.
By proceeding, you agree to share your name and email address with this publisher, AMACOM Books, who may contact you about this or related products.
Email me download instructions:
This content is intended for adults only and may include material that some viewers may find objectionable. If you are a) under the age of 18, or b) if such material offends you, or c) it is illegal to view such material in your community, please use the Go Back button or close the browser window now.
If you choose to proceed by clicking or tapping on the Continue button, you certify and agree to the following: